Shipping Policy

Here you'll find information about our shipping, processing time, order tracking, and what you can do if you need help with your order.

Order Processing
In most cases, orders are processed within 1 to 3 business days of payment being received. In individual cases, processing may take up to 4 business days.

Orders placed over the weekend or on bank holidays are processed from the next business day.

Delivery Time
Once your order has been processed and shipped, delivery typically takes 6 to 8 business days. In individual cases, delivery may take up to 12 business days.

Delivery times may be affected by busy periods, bank holidays, delays with the courier, or other logistical circumstances outside our direct control.

Your order will arrive no later than 30 days after the contract is formed. If delivery does not take place within this period, you may cancel the contract and will receive a full refund of the purchase price.

Delivery Areas
We deliver to addresses within the United Kingdom.

Shipping Costs
We offer free standard shipping on all orders. There is no minimum order value.

Shipping from Abroad, Import Charges
Some of our products are shipped from outside the United Kingdom. Import VAT and, where applicable, customs duties may apply on delivery. There is usually also a handling fee charged by the courier for advancing these amounts on your behalf.

These amounts are not included in the product price shown. They are charged to you separately by the courier or customs authority and are your responsibility. Our free standard shipping refers only to shipping costs, not to any import charges.

Delays caused by customs clearance are outside our control.

Delivery Address
Please make sure your delivery address is correct and complete when placing your order.

If an order cannot be delivered due to incorrect or incomplete details, we're happy to help you find a solution. In this case, the cost of resending the order is your responsibility as the customer.

Changing the delivery address is unfortunately not always possible once an order has been processed or shipped.

Order Tracking
Once your order has shipped, you'll receive an email with a tracking number and link so you can follow your parcel.

If you can't find the email, we recommend checking your spam or promotions folder. If you still can't find it, you can contact us at info@molliemay.co.uk and we'll help you out.

Delayed Orders
If your order hasn't been delivered within 12 business days of shipping, please contact us at info@molliemay.co.uk.

We'll look into the case with the courier and keep you updated so we can find a suitable solution.

Lost Parcels
If your shipment is lost in transit, we will send you a free replacement or refund the full purchase price. The choice is yours.

We bear the risk of transport until the goods are delivered to you.

You can find out more in our Returns & Refund Policy.

Special Occasions
If you need your order by a specific date or occasion, we recommend ordering with plenty of time to spare.

We always do our best to deliver as quickly as possible, but we cannot guarantee delivery on a specific date.

Contact
If you have any questions about shipping, tracking, or your order, you can contact us at info@molliemay.co.uk.

Customer Service Hours:
Monday to Friday: 9:00am to 5:00pm (UK time)

We reply to all emails within 24 hours on business days.eq